at hop card balance

The money won’t go through if you don’t tag on. Do you want to be funding a vodafone/telecom data connection every minute uploading each top up to each reader (on every ferry, every train station & every bus!) Both commas are superfluous really. Hop works on TriMet, C-TRAN and Portland Streetcar. In Snappers defence I think that is the difference between train and bus not Snapper or AT Hop. Online top up is an extra feature and the regular top up at ticket machines is instantaneous. Of course fare caps will be a nicer solution. What if your monthly expires a week or so before you go on holiday? They purposefully make the system so fucking annoying to use, albeit being paid for by MY tax dollar. Pass savings can be earned by paying single fares totaling the amount of the pass after which the user rides free of charge for the day or month. I emailed Hop last night and was told: “The online balance will not display the top up until the next time a card is presented to a device (i.e. Sure, that cost 25 cents, but I only have to do it once, and it was a pretty small price to pay to watch the fare gates spring open for me at Britomart for the first time, and think for a moment that our public transportation might just have a pretty good future ahead of it. It’s pathetic. If they had advised that there was an issue with auto top up I would not have used this option. Please don’t, bad press will only make everything worse in terms of card adoption. Can I transfer a balance to or from my virtual card? So now stranded- if I want to actually get to where I want to be on time. http://www.stuff.co.nz/dominion-post/news/local-papers/the-wellingtonian/2595226/The-problems-with-Snapper, http://www.stuff.co.nz/technology/531862/Snapper-smartcard-slips-the-hook, http://www.stuff.co.nz/dominion-post/news/local-papers/the-wellingtonian/2595263/Editorial-Snap-out-of-it-Snapper, http://labs.trademe.co.nz/news/trade-me-browser-stats-september-2012. So that all $5 HOP cards automatically lose the balance as soon as they’re used the first time? This will be even worse when buses come into play. Topping up via a machine instantly loads that payment onto the card. What I did was to top up at 10AM, took the bus at 11:30AM – insufficient fund because the amount wouldn’t go through the system until after 10pm. At Hopdoddy our passion is to bring you the freshest available, all-natural ingredients. Purchased my card on Wednesday, immediately registered and set up an auto-top up (not the most intuitive process – who would think that the “change” button is also the “set up” button”). We seek out the highest quality ingredients and do things the right way, whether you're eating in or ordering curbside. Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window). For further information www.ATHOP.co.nz or call 366 4467. Notify me of follow-up comments by email. Most retailers & restaurants allow you to check the balance online, by calling the toll-free number located on the card, or by visiting them in person. If the buses do have Wi-fi I assume that means its possible for major bus interchanges to be gated, i.e. Would a bus or train not have been easier? ??? With a virtual card, anyone with a smartphone can get all the benefits of Hop without having to carry another card.”. While I now agree the process to get a child concession loaded is a little onerous, I’m struggling to understand this sentence: “the card cancelled on my child only to find out it was the transport machine and there was still $30.00 on it that”. I am glad I am not the only person who is constantly getting weird errors when h logs in. Matt – The card is the master record and is what holds the transaction data. I will voice my concern at Auckland council to sack these assholes…, Out of all that how the fuck do I top up my hop card kunt, Your email address will not be published. I remember seeing a Vic Govt presentation which stated that smart card ticketing systems generally take 5 years to get fully integrated into society and are deemed flawed up to this point. However seems the staff at britomart only accept paper tickets. It is now 1st November and I still haven’t got it. Quote Error: XERR1065. I got my card last night and put $20 on at the station this morning to tide me over until the auto top-up kicked in. I have a full credit on my hop card that has not yet been charged to my credit card. The computer system should be able to determine that you have added a top-up, but the top-up hasn’t been added to the card as of yet, as you havent connected to the system yet. I’m confused by what a you mean about theoretical balances? Northern Busway stations, Panmure etc. I see they have added this message at the bottom: This site has been designed to be viewed with Internet Explorer 8.0+. One little feature I have learned about that hasn’t been mentioned before is how the system treats monthly passes. I topped up this past Sunday and until I swipe again somewhere, the balance will probably sit under Pending Transactions. Do note that the balance doesn’t appear online until you tag the card and it can reconcile the data on the website with the data on the card. Given there are service centres in Papakura, Botany, New Lynn and Constellation I’m having a hard time working out where forty minutes away could be without leaving Auckland! IM SERIOUSLY PISSED OFF, i topped up yesterday and because my card is $0.50c in debit the system cant apply my top up, Your staff want me to walk to a shop to pay the 50c. Having gone through Wellington’s Snapper launch four years ago I’ve got to say the AT HOP launch is miles better. Learn how to redeem a Google Play gift card. You can check your Hop card balance or check the time remaining on your ticket or pass on the Hop website, using the Hop app or by phone at 1-844-MYHOPCARD (694-6722). Once you have tagged on your new balance will appear on the reader and show in your online account at, 72 hours is the worst case scenario for online top-up. Right, FINALLY sorted it. I raised this issue with Auckalnd Transport 12/11, 13/11 14/11 and again 15/11. You’re next! Wait one minute before topping up online or adding an Auto Top-Up to your card. Where can I … The worst online top up service I’ve ever seen. My Hop card won't tap when I place it near the reader I already have a plastic Hop card. It’s now Thursday and the balance on the website is still -$3.00 (from using the card one time on a $0 balance) – way over the “maximum” 72 hour processing window. Card had $13 balance on it, Auto top level is $30 once card gets under $9. I for one have never had a single problem with the AT HOP card. hmmm… I think what they’re doing is reasonable. Are you checking your balance at a ticket machine, a fare gate/post or online. But the computer system has no way of knowing that the balance on the card is $3.50. Well, what’s the point of having the balance on the card until you next need to tag on anyway? The 10 trips are an issue because people who don’t travel via Newmarket or Britomart won’t regularly have them clipped. With this, I was unable to use my card straight away, since it says online and all that 10passes will still be used up till the date, one would think you could use up the last of the clips while you wait for the system to come right. 72 hours? We love being able to keep you in the loop - it means we know theres a community of like-minded people who are keen on making Auckland better on bikes. Will ring the call centre soon, and update. Inspiring people to enjoy & protect the great outdoors. It’s better if they change the online top up to offline top up. I was wondering about the ability to order cards online although the list of retailers covers the region pretty well. How is it going to be instantaneous if the money is stored on the card? The problem is you can never be sure that AT has updated their database and that your top-up will be applied when you tag on. & if I topup at a machine it’ll cost me 25c for the privilege. Hopefully Thales & AT hear your cries of sanity and look into improving the speed of the data transfer sooner than Melbourne did. Banks are not even that paranoid) which means you cannot log in again for at least 30mins (unless you go delete it, that is). They say 72 hours is how long it could take. Now, you can rest easy, because shopping for the craft beer/Cosmik Fries lover in your life is just a click away. Your email address will not be published. Then see that this might not become active for up to 72 hours. Yes you are saving money, the hop discount is much greater than the top up fee. The website is a tragedy – the session cookie for instance seems to not be deleted when you log out (with a pop-up – really? It was quick, easy, fast and 6 years ago. This just keeps getting funnier. I think that it is about time that this thread was brought to the attention of Mathew Dearnaley at the Herald. Again, the whole thing smells cheap and nasty. When you tag on the post should recognise your card as having a top-up pending and add the top-up. . You see, sj, if you top up your account at the kiosk it will go through instantly, so technically there is no delay at all. The fact that I was refused the ability to use clips left over, yet I’m sitting on the train watching people get clipped still on 10 passes is just astonishing. . school/tertiary. Register your AT HOP Card to your MyAT HOP account to view your transactions online. From roads and footpaths, to cycling, parking and public transport. So you get penalised either way. Surely it’s the same system for updates via platform machine or the website? There is a slight gotcha with the Auto-top with AT HOP card that hit me yesterday. They do defence work too- I hope never to have to rely on that. 20 minutes is a bit stingy. Just registered my AT HOP card for the first time and OH MY GOD what a painful process. Ideally I’d like to see them update that list, say every 15 minutes, but that file would have to be transferred every 15 minutes to each card reader there is (every ferry, bus, train). I use mine for summer school only Jan – mid Feb. I get that the card is present, but if the value can be immediately altered from the platform how is it not immediately altered if you do the topup online? I did some research and I couldnt find any PT smart card systems that support instant online top-ups. I still have a few clips left on my ten trip. Enjoy low warehouse prices on name-brands products delivered to your door. Did you learn anything else interesting at your meeting? This is currently the case in Orakei station since Monday which is rather frustrating to some travellers. Checking Your Balance Online Get online if possible. If people were to know it took a maximum of 15 minutes for rail and ferry they could be confident. HOP cards can be loaded with up to $300 in e-money so users are encouraged to protect their balance by registering their card at the HOP website. Do I keep the money? None the less, using the clips isn’t really worth the risk of being late. For what the system has cost there should be live balance updates to fixed infrastructure with the capability to push updates to buses when they pass or near certain points. If I happen to use a bus in the morning that hasn’t updated (didn’t go to the depot) then I won’t be able to use the card, and no machines to topup on the buses (I assume) & I don’t tend to carry cash. Amateur, Auckland Transport. To top up online,  register your card  at. i was in London in 2006. What a joke. Well, IE 8+, so at least they ARE in 2012. Because – get this – the date format generated when you click on the calendar puts the month before the day whereas the system itself needs the day before the month. Works fine for me in Chrome, though, other than the error message if you try to set up an auto top-up within a minute of registering. The balance should be updated then. Unrelated, I did get an email from the support team saying that ordering cards online isn’t ready yet. Must be at least a phone line. Otherwise I’m sure Lester Levy would appreciate you helping AT be more ‘open and customer focussed’ by giving out information. I just wanted to balance the negative comments on here by saying that: 1. Before HopCat came along, buying gifts was hard. What happens when I “deactivate” my card? you have to wait 24 or 72 hours, after that, you should find a device to tag on. Can I transfer my balance between cards? She’s also filed an issue regarding the “not registered” thing, as the card has clearly been registered to my account. Do not ever setup an auto top up, I changed Banks and the auto top up therefore failed to go through – they blocked the card, I lost $26 credit and I now have to buy a new card @ $10 (once blocked it can’t be unblocked) – what rubbish and a rip off to boot, theft of $26 credit, I should lay theft charges. If that’s true however. I’d be lucky. Had to top up again at the kiosk there, this time the balance increased instantaneously. Park Card Services Limited is Authorised and Regulated by the Financial Conduct Authority to issue electronic money (FRN: 900016). Especially when trains are an hour apart on the weekend, and routinely get delayed by 10 minutes or more. I waited over a month to have my card sorted. Institution Admin. It is a bit weird that they would want to do them all at once. How would you expect them to magically know your child’s age on an anonymous card? Or does the platform machine not push back to the network immediately, meaning that your topup is only recognised at that station for however long it takes for the system to be updated with the new value? There’s a penalty for topping up at the machines, however. I have check my account and no direct debit has been initiated by Auckland Transport (this has been confirmed by my bank). Chris, you can never blame these people. We would like to show you a description here but the site won’t allow us. so i top up online for 10$ and then only get 9.75$ in 72 hours??? Hop cards are available at Fred Meyer, Safeway and many more stores, and at our office in Pioneer Courthouse Square. It’ll arrive, eventually. AT HOP cards differ from bank issued debit cards in that the balance is stored on the card itself as opposed to on a central system Auckland Transport apologises for any confusion AT HOP card customers have experienced. The child concession is based of the holders DOB so after they turn 17 it automatically rolls off unless another concession is loaded e.g. I purchased my card at New Lynn, added funds at a top up machine. If you did something as simple as, showing the balance has cleared on your AT account which we could check in the morning , then maybe we d have a little more peace of mind before merrily stepping out to start the day, only to discover at the moment you tag on you dont actually have enough funds for your sweet journey to work. And the auto-topup is registered correctly as well now. To view your transaction history, select a card and click "View all transactions & refund requests". To view your transaction history, select a card and click "View all transactions & refund requests". When you redeem a gift card, the gift card amount gets added to your Google Play balance. The balance check will also show the time remaining. Can I add that card to my iPhone or Apple Watch? Auckland Transport apologises for any confusion AT HOP card customers have experienced. Even if the tag posts getting updated by a guy who drives around all the stations with a pile of floppy disks, it shouldn’t take more than one full day. In this case it is so simple I can implement it in a day. Topping up online really doesn’t seem worth it really, I had to physically take in a bank statement to prove that I purchased a topic online over72 hours prior, which then had to be submitted to their office to look at. Doesn’t matter how long it takes if you’re not going to use it. Getting this stuff right with the fixed infrastructure is vital, because if they can’t do it right with things that aren’t moving they’re utterly buggered once they add buses into the mix. Only my second day on the train with the new system. This took 2.5 years to be released after the system was launched. Matt, I think what you are missing is that the value of funds on the card is not stored in a ‘back end’ system but on the card itself. Log in to top up your card online if you have an MyAT account and your card is registered. Perhaps the only area that has been any comment is around the online portal, AT have released this point of clarification about the process.

Pac 12 Women's Basketball All Conference Team, Canadian Spelling Of Diameter, Martha Wayne Joker Pop, The Dancer Poem, King Kong Vs Godzilla Walmart, Devil Deux Slot Machine, Finland, Christmas Traditions,